GROUPE ALAIN TOUEIX

We have been benefiting from this support for six months now, and working with Thomas has been excellent. His approach is clear, structured and thorough. He sets precise objectives, ensures constant monitoring and brings real organisation to the way we work.

What we have particularly appreciated is the establishment of a weekly routine at a fixed time.

This way of working provides a strong framework: it allows us to take a step back, note down the points to be addressed and revisit them effectively together. On the day of our meetings, we make tangible progress on most issues, which gives us a real sense of progress.

The CSM service is particularly effective. In fact, this is the first time a supplier has offered us this kind of support. It helps to re-engage the teams, brings clarity to the tasks at hand and enables us to see concrete results quickly.

The tool we use is powerful, and the work carried out with the CSM enables us to realise its full potential.

A striking example concerns inter-company re-invoicing (transport and hire). We were dealing with a cumbersome, time-consuming and costly process that was prone to errors (omissions, duplicates). Thanks to the work carried out with the CSM, we have implemented an automated inter-company transfer system.

Invoicing can now be completed in just a few clicks, reliably, saving a considerable amount of time (more than ten hours saved).

This support establishes effective working processes and enables us to make real progress on key issues. It helps us to better understand how we operate, to identify areas for improvement and to develop practical solutions in collaboration with our point of contact.

In short, the CSM is a genuine key to success for blgCloud: a high-value-added service that really makes a difference.